Vidiamo's shipping policy applies only to purchases made on Please note that Vidiamo only accepts the return of items purchased on our website. Products purchased from another distribution channel will have to be processed through the distributor in question.

If you purchased your product from an authorized Vidiamo retailer, please contact that retailer for more information.

Modes of delivery:

Vidiamo cooperates with a number of carriers, such as Fedex, UPS, DHL and others. In order to offer you the best service, Vidiamo reserves the right to choose the most suitable carrier to handle your order. The chosen carrier depends on your region and the volume of your order. The delivery time is generally 3 to 5 working days, depending on the delivery location.

Orders are shipped Monday to Friday, except for public holidays. Please note that weather, busy business periods and public holidays may delay the delivery of your order.


Order change/cancellation

Unfortunately, it is no longer possible to cancel an order that has already been validated. If you wish to cancel your order, you have the following options:

  • You can claim your right of withdrawal within 14 days. 
  • You can refuse the order in its entirety upon delivery. Your complete order will then be returned to the sender. As soon as your product arrives in our warehouse, the refund will take place. Please note that this is only possible if you refuse the complete order. You can then place a new order on